Cael Answer · by Palancasur · free during early access
Cael answers your phones, 24/7 — you stay the guardian.
Cael is the AI voice agent that picks up every call your business misses, qualifies the job, and books it — day or night, live the same day you forward your first call. You or your office manager become its guardian: tune what it says, keep the schedule current, and step in the moment a caller needs a person. Most owners have the whole routine running inside about two weeks — same team, running like a company twice its size.
Free right now, no card — we're in early access. $79/mo later, no surprises.
Watch a missed call turn into a booked job.
A simulated call on the sandbox, unedited, from the missed call to the booking. The same conversation Cael has on a real number.
What that means for your day
- You don't have to be on top of the phone — Cael already is.
- Every call gets answered in your business's name, 24/7.
- Callers get a real answer and a booked time — not voicemail.
- You see every call the moment it happens, transcript included.
- When a caller wants a person, you're told immediately and Cael says someone will reach out.
- You tune what Cael says — prices, hours, this week’s special — just by typing it in.
If this is your day, Cael is for you.
Across home services, roughly one inbound call in seven is never answered — not through carelessness, but because the work uses your hands. Here is what that looks like in your trade.
Plumbing
You are under a sink with both hands wet. The call is coming from a bathroom that is already flooding, and that job goes to whoever picks up first.
HVAC
It is the first hot week of the year and you are on a roof. Every call today is someone whose air conditioning died this morning, and none of them are willing to wait until you climb down.
Electrical
You are in a crawlspace with the panel open. Taking your hands off that to answer a phone is not something you are going to do, and it should not cost you the next job.
Auto repair
You are under a car with the compressor running. Half the shop cannot hear the phone and the other half has their hands inside an engine — so it rings out, and that customer calls the shop down the road.
Cleaning
Your crews are inside houses with vacuums running and the office is one person who is also building next week’s schedule. The phone is always ringing during the part of the day nobody can take it.
Landscaping
Nobody hears a phone over a mower. By the time the crew breaks for lunch the person who called has already booked someone who answered.
You already know where the time goes
- Three calls came in while she was on the phone. Nobody has called them back.
- The same customer details get typed into three systems that don’t talk.
- Quotes get written at 9pm, because that’s the first quiet hour of the day.
- Somebody spends Monday morning rebuilding last week’s report from scratch.
All four are automatable. The question is whether the automation survives contact with a real week — which is where most of it quietly stops working.
Pick your industry.
Each page shows a real working prototype for that business, recorded on a real phone number or a real inbox.
Who Cael is for
Businesses that live on the phone, where an unanswered call is a job that went to someone else.
Other things we automate
Not a missed-call problem, but the same kind of work: a repetitive process worth handing to software.
Not on this list? We work with any business with a repetitive, high-volume process. Tell me about your process
Same team, same week, different Tuesday.
- TodayA missed call is a lost job, discovered days later.With Palanca SurCael answers live, 24/7, in your business's name — logged as a lead the moment it happens.
- TodayCustomer details retyped into three systems.With Palanca SurEntered once. The other two systems follow automatically.
- TodayQuotes written after hours, from memory and a photo.With Palanca SurDraft quote waiting for review before the truck leaves the site.
- TodayFollow-up depends on who remembers.With Palanca SurFollow-up runs on a schedule and stops when the customer replies.
- TodayMonday morning rebuilding last week’s numbers.With Palanca SurThe report is in the inbox before anyone arrives.
- TodaySpanish-speaking customers wait for the one bilingual person.With Palanca SurAnswered in the language they wrote in, at the same speed.
- TodayAn automation somebody set up breaks quietly; nobody notices for a week.With Palanca SurEvery run is logged, every failure alerts, and nothing fails silently.
55 calls
missed a month
$8,937
recovered a month
A six-truck home-services shop: 90 inbound calls a week, 14% unanswered (CallRail, 1.1 million leads), a 70% booking rate on answered calls, $780 average job value. The 30% of missed calls we assume are recoverable is our own figure, not a measured rate. Each industry page runs this on your numbers instead of ours.
The company behind Cael
Palancasur is the shop that builds and runs Cael. The same engineer takes on the work around it — process automation, custom software, technical direction, and training for teams who would rather do it themselves.
Eighteen years building software that had to keep working on Monday.
I’m a solo engineer in Costa Rica. I work your hours, in English or Spanish, and I build systems you could hand to another engineer tomorrow. If automation is the wrong answer for your problem, I’ll say so in the diagnostic call and you’ll have lost half an hour.
Cael is the product. When a business needs automation built around it, or someone senior to own the technical direction while it ships, that’s the services side — same engineer, same standard.
- software engineering
- 18 yrssoftware engineering
- native bilingual
- EN / ESnative bilingual
- Costa Rica · US hours
- CSTCosta Rica · US hours
15 minutes, no deck, no pitch.
Bring one process that annoys you. You’ll leave knowing whether it’s worth automating and roughly what it’s worth.